There are many studies that show staff negative attitudes cost your practice money.
The demeanor of your veterinarians and staff will certainly impact your bottom line. Here are 4 tips to help you build positive relationships with your staff.
1. Give and Take
In order for any relationship to be positive, there has to be some give and take. Be sensitive to the fact that, when you’re down a veterinarian, it not only puts pressure on the other veterinarians, but on all your staff.
One strategy to consider is to thank them on a regular basis for the extra work they’re doing.
You might also think of buying them lunch on a weekly or bi-weekly basis to show how much you truly appreciate them.
People are willing to work harder when they’re appreciated. Money is certainly important but not always the final determinant of engaged employees. Your empathy and support will go a long way in helping them do the extra work they need to do to support your practice.
2. Be an Active Listener
Be available to listen to your veterinarians, even if it’s only a few minutes of your time. This shows them that you care and value their opinion.
If you do nothing else, being an good listener goes a long way in improving staff retention.
3. Take an Interest
Veterinarians and other staff are not just moneymaking machines.
They are not just worker bees. They are human beings with families and life issues. Taking an active interest in their personal lives creates a strong bond between them and YOU!
The Bottom Line
Happy appreciated employees create a happy and positive culture. This culture is very welcoming to patients and pets alike.
Happy clients tell their friends about what a pleasure it is to bring their pets to your practice, expanding your reach into the community.
Taking the extra time to appreciate your staff is the key factor in creating a happy, positive culture.
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